Terms of Service

Last updated: December 2024

These Terms of Service govern your use of the upstaiahgr website and services. By accessing our website or using our services, you agree to be bound by these terms.

Company Information

These terms are entered into between you and upstaiahgr B.V., a company registered in the Netherlands with the following details:

  • Company Name: upstaiahgr B.V.
  • Registration Number: 82594167
  • VAT Number: NL587631924B138
  • Address: Schoolstraat 110, 5087 AK Tilburg, Netherlands
  • Email: legal@upstaiahgr.life
  • Phone: +31 205161563

Acceptance of Terms

By accessing and using the upstaiahgr website, booking our services, or visiting our premises, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.

These terms apply to all users of our website and clients of our beauty and spa services, including browsers, customers, and any other users of our services.

Services Description

upstaiahgr provides professional beauty and spa services including but not limited to:

  • Facial treatments and skincare services
  • Massage therapy and wellness treatments
  • Beauty treatments including manicures and pedicures
  • Specialised wellness packages and consultations
  • Related beauty and wellness services as advertised

All services are provided by qualified professionals in accordance with industry standards and applicable regulations.

Booking and Appointments

Appointment Scheduling

  • Appointments must be booked in advance through our website, phone, or email
  • All appointments are subject to availability and confirmation
  • We reserve the right to refuse service at our discretion
  • Appointment times are approximate and may vary due to operational requirements

Cancellation Policy

  • Cancellations must be made at least 24 hours before the scheduled appointment
  • Late cancellations (less than 24 hours) may incur a cancellation fee
  • No-shows may be charged the full service amount
  • We reserve the right to cancel appointments due to unforeseen circumstances

Payment Terms

  • Payment is due at the time of service unless otherwise arranged
  • We accept cash, credit cards, and other approved payment methods
  • Prices are subject to change without notice
  • All prices include applicable VAT where required
  • Refunds are provided in accordance with our cancellation policy and applicable law

Client Responsibilities

As a client of upstaiahgr, you agree to:

  • Provide accurate health and contact information
  • Disclose any allergies, medical conditions, or medications that may affect treatments
  • Arrive on time for scheduled appointments
  • Follow pre and post-treatment instructions provided by our staff
  • Respect our premises, staff, and other clients
  • Comply with our health and safety policies
  • Pay for services as agreed

Health and Safety

Your safety is our priority. Please note:

  • You must inform us of any health conditions, allergies, or medications
  • Some treatments may not be suitable for pregnant women or individuals with certain conditions
  • We follow strict hygiene and sanitation protocols
  • If you experience any adverse reactions, inform our staff immediately
  • We reserve the right to refuse treatment if we believe it may be unsafe

Intellectual Property

All content on the upstaiahgr website, including but not limited to text, graphics, logos, images, and software, is the property of upstaiahgr B.V. or its content suppliers and is protected by Dutch and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission. The upstaiahgr name, logo, and all related marks are trademarks of upstaiahgr B.V.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws in our handling of personal data.

Limitation of Liability

To the fullest extent permitted by law, upstaiahgr B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use of our services.

Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim. This limitation applies whether the claim is based on contract, tort, strict liability, or any other legal theory.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify and hold harmless upstaiahgr B.V., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our services, violation of these terms, or infringement of any third-party rights.

Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and with or without notice. Grounds for termination may include but are not limited to:

  • Violation of these Terms of Service
  • Inappropriate behaviour towards staff or other clients
  • Non-payment for services
  • Providing false or misleading information
  • Any conduct that we determine to be harmful to our business or reputation

Upon termination, your right to use our services will cease immediately, though any outstanding payment obligations will remain in effect.

Modifications to Terms

upstaiahgr reserves the right to modify these Terms of Service at any time. We will notify users of any material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. The failure to enforce any right or provision of these terms will not constitute a waiver of such right or provision.

Dispute Resolution

We are committed to resolving any disputes amicably. If you have a complaint about our services, please contact us first at legal@upstaiahgr.life so we can attempt to resolve the matter directly.

For consumer disputes, you may also be entitled to use alternative dispute resolution services or file a complaint with relevant consumer protection authorities in the Netherlands.

Severability

If any provision of these Terms of Service is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these terms. The remainder of these terms shall remain in full force and effect.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by upstaiahgr, constitute the entire agreement between you and upstaiahgr B.V. regarding your use of our services and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM